I am a landlord & Open house was recommended to me by a work colleague who used their letting services. So I decided to contact them and discuss my small property portfolio and what they can offer. I found the staff to be extremely helpful and knowledgeable and decided to use their management service. What I found with these guys is they really are honest about fees and expectations and their experience comes across very well from both tenant and landlord perspective. Unlike my previous so called "biggest letting agent" who sold hard to get my custom & then sent along invoices for things that was not made clear in the first instance. It's now 2 years my property has been with this company and I could not fault them to date.